Every day is different with new challenges to solve.
Solve Mechanical issues including Airline's leaking, Water leaks, Electrical shorts, and Hydraulic leaks.
Solve Computer malfunctions including servers, terminals, software, and hardware.
Solve Customer issues including service complaints and damage claims.
Solve Employee issues including hiring, motivation, following policy and procedure, discipline, scheduling, complaints, and team building.
People Management
Creating a great team and keeping them happy is a key to success.
Finding and hiring Great Employee team members.
Train, coach, and lead. It is an ongoing process followed up with monthly team meetings.
Making employee schedules
Coaching and reviewing employee individual performance on a regular basis.
Educate and ensure policies and procedures are followed including safety at all times.
Instill great customer service.
Keep employees happy, safe and stable.
Ensure labor laws are always followed.
Grow Customer Satisfaction
Create great friendly customer service. Getting high Mystery Shopper scores and on social media will tell you how well you are doing.
Goal is to keep customers happy and coming back. Increasing sales and profits will confirm your team’s great service.
Paying attention to details
Having an eye for detail and looking for potential problems before they occur.
Throughout the day inspect and ensure all cars coming out of the wash tunnel come out clean, shiny and dry at all times. Quality and consistency is what makes success.
All equipment including wash equipment, nozzles, sprayers, soaps, auto sentries, and computers should be working at all times if possible. Do first line repairs, if possible. Call and ensure techs complete all other repairs.
Order and keep track of all parts, especially critical parts. Being proactive and anticipate before problems occur keeps downtime to a minimum.
Everything should be orderly at all times including wash, vacuum stalls, equipment room, restrooms and offices. Schedule and ensure preventative maintenance is always done.
Entire wash facility should be clean, neat, organized and professional at all times.
Check daily inventory of soaps, anticipate usage and order as necessary.
Think of and try out creative ways to increase sales and keep costs in line. Being a self-starter and self-motivated will propel you to greatness, rewards and satisfaction for yourself and your team.
Oversee entire car wash operation
Serve as the main contact with repair technicians, suppliers, employees and customers.
A High School diploma/GED equivalent. College education or occupational training is a plus
Must possess four years of proven leadership ability to mentor and train others
Problem Solver
Technical
Detail-oriented
Must possess an energetic, outgoing, customer-oriented personality
Works well under pressure
Excellent communication skills
Great management skills & leadership ability
Valid state-issued driver’s license
Ability to work a flexible schedule including evenings and weekends
40+ Hours a week.
Willing to relocate
Ability to lift 25-35 pounds, kneel down, and stand for long periods of time
About Russell Fischer
For over 30 years, Russell Fischer Car Care has set the standard for vehicle maintenance. Wherever you are, whatever vehicle you drive, you’ll find no Car Wash does it better than Russell Fischer.
We are committed to our customer with fast, quality vehicle service to preserve the health of your vehicle for years to come. Year on year, we maintain a 99.5% customer satisfaction rate and have washed over 13 million vehicles!
With three Full-Service car care centers and two Xpress car washes in Huntington Beach, Santa Ana, & San Clemente, Russell Fischer is one of the largest systems of company-operated service centers in the car care industry offering quality xpress and premium hand car washes, detail services, and ceramic pro permanent paint protection. Headquartered in Huntington Beach, California, we are centrally located to ensure each of our locations receive the love and care that they deserve.
Remember, a clean car is a happy car!
