We are seeking a dedicated Technical Services Technician to join our team. As the backbone of our quality assurance, you will be tasked with ensuring that our products consistently meet the highest quality standards. * Mechanic experience preferred
POSITION SUMMARY The individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures including inspections, troubleshooting, and repairs. Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Utilizes mechanical tools in the Quality department while performing work tasks.
Effectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions Sessions.
Supports the proper rework of items from the non-conforming warehouse, ensuring timely completion.
Identifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customers.
Operates material handling equipment such as label machines, weigh scales, forklift/cherry picker, and pallet jacks.
Utilizes measuring tools, such as calipers and multi-meters, and specialized testing equipment.
Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessments.
Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
Undertakes additional responsibilities and tasks as directed by management.
WAI is a leading international automotive parts manufacturer and distributor. Innovation and creativity are the forces that drive WAI’s success. Since its founding, WAI has worked relentlessly to meet the ever-changing needs of its customers in the automotive, heavy duty, agricultural & industrial, and power sports aftermarket. This includes an unwavering commitment to be “first-to-market” with the latest model products available.