The Customer Service Analyst is responsible for managing the operational link between customers, sales, and the supply chain. This role focuses on analyzing order trends, managing inventory allocations, and identifying systemic issues in the "order-to-delivery" cycle. You will use data to ensure that parts reach distributors or retailers on time and resolve high-level discrepancies that impact customer satisfaction.

• Experience: 1–3 years in customer service, logistics, or sales support. Automotive Aftermarket experience in automotive parts, applications, or North American aftermarket distribution model is a plus.
• Technical Proficiency: Strong command of ERP systems and advanced Microsoft Excel (pivot tables, VLOOKUPs, and data visualization).
• Analytical Mindset: Ability to spot trends in large datasets and translate them into actionable business insights.
• Communication: Excellent verbal and written skills for navigating complex issues with both internal teams and external customers.

About Litens Aftermarket

The Litens Aftermarket Network is a $200 million dollar business segment of Litens Automotive ($1 Billion) located in Canada. We are a small, dynamic, close-knit organization structured to take advantage of corporate products and services without the large corporation restrictions. Our parent, Litens Automotive, located in Canada, serves the global automotive original equipment market segment. Since inventing the automatic belt tensioner in 1979, Litens Automotive has historically maintained a 50% global market share for belt tensioning product manufactured for customers like Ford, Toyota, Honda, GM, Chrysler, BMW, etc. Litens Aftermarket, was established in 2003. We differentiate ourselves in the market by providing a quality line of original equipment type belt tensioning devices, exceptional customer service, innovative products & programs, and the best technical product knowledge in the industry.

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